Terms & Conditions
 


All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Onderground-design. or its suppliers and protected by U.S, Canadian. and International copyright laws. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property of Onderground-Design or its software suppliers and protected by
U.S., Canadian and international copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.

ONDERGROUND-DESIGN. and all titles, characters, names, graphics and icons are service marks, trademarks, and/or trade dress of Onderground-Design, Inc. All other trademarks, product names and company names or logos herein are the property of their respective owners.


All orders will require the ORDER FORM to be sent by email, fax or postal service. For more informations, please refer to the ordering section.

CLICK HERE TO DOWNLOAD THE ORDER FORM



All customers must pre-pay for all products. This is because each product is specially ordered or manufactured.


All returns must be authorized and approved by Onderground-Design and is subject to a 25% restocking fee. All return requests must be made within 7 days after receiving order. All approved returns must be returned to Onderground-Design. in unused and unaltered condition with original packaging (or better packaging). Insure that product is very well packaged. Refunds will not be issued on returns that are damaged during shipping back to Onderground-Design. In the event that damage does occur, a refund will be issued when a claim has been settled with the carrier. Failure to comply with this return policy will result in a refusal of the shipment and will be returned to customer at his/her own expense. The shipping, insurance and all other fees concerning a refund is charged to the client and will not be refunded. Shipping & import fees aren't refundable.


Onderground-Design shall not be liable for any failures to produce product to Buyer when the cause of such failure is the result of the forces of nature, labour disputes, supplies or materials shortage, acts of local, state, national, civil, or other authorities or public agencies; utility or communication failures, accidents, strikes, transportation problems, or any act or cause that does not normally occur in the ordinary course of Onderground - Design’s business.


Some products may be damaged during transit. Inspect all packages immediately in the presence of the delivery person. Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, note the specific damage on the delivery bill and have the delivery person sign it as verification. Retain all boxes and other packaging material as package may be subject to inspection by the carrier. Call Onderground-Design within 24 hours to file a claim request. Failure to comply with this policy may result in a denial for damage claim. The damage claim need to be filled directly with the transport company and not with Onderground-design.  In order to receive some credit to repair the product ( if possible ) you need to contact them.  Onderground-design is NOT responsible for damaged products.


All products sold by Onderground-Design are sold "as is" to the customer. Onderground-Design does NOT offer warranty on any of the products sold. If warranty is offered by the manufacturer, warranty documentation will be sent with the product. Buyer also understand that due to strict U.S. Federal and State Safety crash guidelines, Onderground-Design is not responsible or liable for any damages or possible injury incurred upon possible accidents due to driver error incorrect installations, bad judgment (cracking or breaking you aero parts) or act of nature/God, Allah, Jehovah, etc. All body kits (aero components) are only recommended and legal to be used for off-highway use such as track racing or for exhibition show only! Buyer understands that all body kits (aero components) may need modifications for correct fitment such as removal of safety reinforcements, removal or factory bumper lights/side marker indicators, shaving, molding, etc. Because several of these kits are prototyped and used on NON-USA vehicles that have much less safety standards/requirements in their respected country of origin. Buyer understands that all body kits (aero components) requires some prep work before paint; we are not responsible for any extra incurred fees, material fees, storage fees for unexpected labour your body shop/paint shop charges the Buyer. Buyer understands Onderground-Design are not responsible or liable for any vehicle delivery fees, transportation costs, towing fees or incurred damages for bringing vehicle to a body shop for installation, paint and/or body modifications. All products are sold for off-road use only.


All aerodynamics are manufactured with 100% fibreglass. Due to the material used in production, the body kits will NOT be a direct bolt-on. These body kits may require prepping, sanding, shaving, filling gaps, or other extensive body work. These modifications may include removal or cutting of the reinforcement bars. By complying with our policies, customer understands the procedure and possible difficulty in installing the body kit. We HIGHLY recommend that a professional body shop with fiberglass body kit experience perform the installation. We Strongly RECOMMEND you only have highly skilled body shop/technician install and paint any body kit (aero components) for factory or show quality look. Not all body shops charge the same prices, or have the have the same quality work performed. We find that you get what you pay for! Refunds will not be issued due to poor fitment of the body kit. If fitment is off by extreme margins, a refund will be considered with pictures to be approved for return.


There is a 25% cancellation fee on orders that are cancelled within 30 days of purchase date. No Cancellation will be allowed if product is already shipped.


In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Onderground-Design shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Onderground-Design, Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.


Please note that the pictures used on this website may come from car shows. Due to the nature of car tuning, bodywork and modifications the result may be different from the original product. The design will mostly ressemble the one shown on the pictures and in most cases be identical. Onderground-design reserve the right to use any pictures of cars with the products we manufacture and or distribute from any website, forum, cardomain or any others website without the consent of the owner of the car and the right to use such pictures for promoting, website, magazine and any publicity or advertising. If we have acces to the owner of the car we will of course contact him beforehand.

If you have any questions regarding terms and conditions please feel free to contact us at:
info@onderground-design.com
 

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