Can I order separate kit components or individual pieces ?
You can order components of a regular kits separately. Contact us to verify.

Do you have any catalogues?
We don’t have any catalogues for now. All parts that we carry are listed on the website and it would be hard to keep a catalog up to date, since we add tons of products on a daily base.

It has been a while since I pass my order, what is going on?
Your order might be delayed for a few reason. Most likely back-order or production delay of one of the products you ordered. If you have any questions please give our customer service department a call or chat us online.

I do not see what I want online, can you guys make special order?
If you do not see something you need on our website, we can possibly find it and make a special order for you. Please contact our sales department and someone there will be able to assist you.

I want to do a group buy, can I get a discount?
Yes, to set up a group buy, you must first contact our sales department and get informations about group buy. We will provide you with prices and what you need to do.

How do I get a sponsorship?
For sponsorships, please read our sponsorship section of the website.

Can I pick up my order?
Yes, you may set up a pick-up or pick up parts yourself.

Can I mix-n-match a kit?
Yes, you can mix-match a kit but we will need to charge parts by parts and give you maybe a special offer.

I emailed you yesterday, why have I not received a response?
Due to large amount of emails we receive each day, we might not be able to respond immediately. We treat all our customers the same, so we must answer our emails as they come. Please allow us at least 48 hour to reply your emails.

I left a message yesterday, but I have not received a return call, why?
Due to large amount of messages we receive each day, we might not be able to respond immediately. We treat all our customers the same, so we must answer our calls as they come. Please allow us at least 48 hour to return calls.

I ordered but I changed my mind... can I cancel my order after?
We will refund 100% within 10 days prior to production. After 10 days, Onderground keep the right to charge you an 10% penalty for production / paper work and credit card charge. There is a 25% cancellation fee on orders that are cancelled within 30 days of purchase date. No Cancellation will be allowed if product is already shipped.

If the product is already shipped and you want to cancel your order, we will charge 25% restocking fee. Shipping is not refundable. If you got the kit or it has already been ship to you, we will substract the shipping charges to have the kit ship back to Canada.

I have ordered parts and I received them, but for some reason I want to return it for refund. Can I?
All returns must be authorized and approved by Onderground-Design and is subject to a 25% restocking fee. All return requests must be made within 7 days after receiving products. All approved returns must be returned to Onderground-Design in unused and unaltered condition with original packaging (or better packaging). Insure that product is very well packaged. Refunds will not be issued on returns that are damaged during shipping back to Onderground-Design. In the event that damage does occur, a refund will be issued when a claim has been settled with the carrier. Failure to comply with this return policy will result in a refusal of the shipment and will be returned to customer at his/her own expense. Shipping charges are NOT REFUNDED and you will need to pay shipping to send the parts back to us.

Where can I download the order form?
You can download the order form in the ORDERING section of the website.



How can I pay for my order ?
Download the order form, fill it and send it back. You will find all informations in the ORDERING section of the website.

Do you do Western union?
No, western union is not an option for payment.

Do you accept Paypal ?
No, paypal is not an option for payment.

I do not have a credit card what other form of payment do you accept?
We accept money orders, certified checks and cash.

Why can’t I get my shipping charges back?
All shipping charges are paid to the shipping company. Since we do not get any return or refund on any shipping charges that has been used we can’t refund it.

Do you provide COD?
No, all purchases are made on a pre-pay bases. Orders must be fully paid before they get processed.



What components are included in a kit?
Most of the time, a full kit include a front and back ( bumper or lips ) with a pair of side skirts. Most of the time, the kit is not pre drilled and hardware are not supplied. Mesh Grill may be included but not supplied if not included.

What kind of fiberglass do you guys use?
All our products are made with the highest quality standards: Strong, durable, smooth surface.

Can you design a specific kit for me ?
The only way you could have your kit designed is by posting on the forum in the appropriate section. If you can make a group of 40 people togethers we will verify if the project is interesting. But we do not design parts for singular customer.

The product I got does not look exactly like the one I see on the pictures?
The cars we use in our ads are all custom show cars. Due to the variety of custom modifications done to them, the results may differ from the pictures. As always, pictures are for illustration purposes only. Generally speaking, the core styles will be the same.

Does your products come with warranty?
All products come with a limited manufacturer warranty. Once the products have been altered in any way, the warranty is voided. Check the Terms & Conditions for more informations.

Does your kit come painted?
No, our kits do not come painted. It is almost impossible for us to color match your car, when your car is not sitting in front of us. Thus we recommend you take it to a professional body shop to have the kits prepped, primed, and painted.

I ordered, but I did not received my tracking number, why?
Tracking numbers are provided once the products have been picked up by the shipping company. Only after then, can we provide you with a tracking number. We ship numerous parts per weeks with different locations, for example, when we ship to Usa we always package lots of order for customers, this will delay your shipment, but it’s the only way we can make you save some money ! All orders will take from 2 to 6 weeks to be delivered, even if the product is in stock.

I have received an brokage invoice after got the parts  .. what is this and why should I pay this ?
We do export two kinds of products to USA.  Bumper  boxes and smaller boxes like lips or wings.  When we ship a complete body kit or single bumper,  we use freight line that transport our body kit boxes.  our broker charge us duty and taxes. They are included in your shipping cost and you pay for them in the shipping price. No other invoice will be charged.

But when we export smaller boxes like lips or others products, we use Purolator, which is a similar company as Fedex or UPS and there is NO WAY we can include the duty cost in the shipping cost.  So you will need to pay duty & brokage, about 15-20% of your invoice including shipping.  This invoice belong to your goverment and if you have any question regarding duty & brokage, we cannot assist you. We only take the order and export the product in your country. All taxes and customs charges are YOUR responsability and we don't have any relation with this. For more information, please visit this website http://www.cbp.gov/xp/cgov/home.xml

Do I need to remove the reinforcement bar?
The removal of the reinforcement bar may be necessary for the fitment of our aftermarket products. In some instances the reinforcement bar may only need to be trimmed down for fitment of our products.

Sideskirts doesn’t line up very well on the car.. what should I do ?
Lots of sideskirts need to be molded to the body of the car for perfect fitement. Always give this installation to a professional since they are the most difficult part to put on the car.

Do you guarantee fitment?
Due to the nature of fiberglass, we do not guarantee fitment. All our products are made to the closest OEM standards possible, but since they are all hand made minor difference can occur. Also with the vast possibilities of why products do not fit perfectly, such as accidents, heat, poor installation, etc, it is very difficult to guarantee perfect fitment. Read the Terms & Conditions for more informations.

Can you install the products for me?
Sorry we don’t do any installation for customers.

Why doesn’t my kit fit perfectly?
Due to the nature of fiberglass, we cannot guarantee fitment. All our products are made to the closest OEM standards possible, but since they are all hand made minor difference can occur. Also with the vast possibilities of why products do not fit perfectly, such as accidents, heat, poor installation, etc, it is very difficult to guarantee perfect fitment. Read the Terms & Conditions for more informations.

Do your kits come with hardware and instructions?
Most of the kit doesn’t come with instructions and hardware. However, some do but we don’t supply them if they are not included. We still recommend having a professional body shop with experience in these products to perform installation.

What kind of body shop should I have this kit installed by?
When looking for a body shop to install your kit, look for one with experience in doing such installations. A body shop with 30 years experience in doing collision work but no experience in aftermarket body kits is not recommended. It would be better to take the kit to a body shop with just 2 years in business but specialize in installing aftermarket body kits.

All hoods require professional installation. Adjustment of, but not limited to, latches, hooks, or fenders may be necessary as part of the normal installation of all hoods. All hoods require hood pins for safety reason. All hoods cannot sustain any force or weight on the surface. Do not put weight on the hood surface as it could crack the hood. All fiberglass products require professional body works such as priming, sanding, painting, or molding for proper installation. Installation and paint must be done by body shop with experience with bodykits and carbon fiber products. Regular collision shop should never be used.

Can I install Ground Effects myself? How difficult is it to install?
We can not say one way or the other whether you can install ground effects and wings since we don’t know your skills. However, ground effects and wings in general require installation by a custom body shop which has EXPERIENCE in installing similar products. You have to be your own judge and must decide whether you can do it or not. However, as a rule of thumb, if you are asking us whether you can install it or not, then most likely you CANNOT.

Please note that installation is not the only thing required in order to have a finished product. Prior to final installation there is a "dry fitting" procedure involved which requires experience in order to accomplish it properly, then there is the prepping procedure, then installation and of course painting. Even if you could do the dry fitting and prepping, we would have to assume that you can not do the painting, therefore you would still have to have it done by a body shop. Please note that we always recommend painting of the products after they have been installed for 2 reasons. First, dry fitting can not be done with painted pieces since you would damage the painted surface in the procedure and second, assuming that you painted the pieces after you had it dry fitted, you are still running the chance of scratching or damaging the surface of the product during installation procedure.

Dry fitting refers to the procedure where the installer makes all the necessary adjustment to the product in order to make it fit perfectly. Dry fitting involves trimming, grinding and filling gaps in order to have the pieces fit the contour of the car. This is a procedure that is best left to a professional body man who has done this type of work before, since he can do it a lot faster and cheaper then someone who has never done it before. Most body shops however have never installed a ground effect before, therefore for them it would be an unknown procedure which inadvertently results in either them charging way too much for the installation or claiming that the product is defective. For this reason we suggest that prior to purchasing anything from us or from any other company, you find the right shop to do the installation for you so that you will not be unpleasantly surprised.

Unfortunately some ground effect companies claim that their products are do-it yourself items or bolt-on items or that they fit perfectly out of the box, but we can assure you that no such after market ground effect kit exists whether from us or from any other source. The difference is that some tell the truth while others do not. Some products may need more work then others and a lot of it depends on the design of a particular product, the material that it is made out of, the car that it is being put on and the most important - who is putting it on.

For example, a product with a complicated and elaborate design such as our Shogun style side skirts are more difficult to put on than a simple design straight side skirt. A product made out of urethane or plastic is easier to put on than one made from fiberglass for the simple reason that fiberglass is less flexible then the other two materials. A shop that has only installed simple urethane side skirts does not have the experience in installing elaborate design fiberglass side skirts, therefore their first thought when they confront difficulties would be to think that the side skirts are defective. No two cars that roll out of an assembly line are the same, therefore the same product may fit differently on 2 different cars of the same model. Additional factors such as prior accidents, small damage to the body panels and overall use or abuse of the car over the years changes many factors which inadvertently cause the ground effects to fit differently from car to car. Finally the most important factor in installing ground effects is the person who is doing it. A body man that has 1 year experience in installing all types of ground effects in all 3 different materials would be able to do the job in less time for less money, then a body man with 30 years of experience but who has never installed a ground effect before.



Which shipping methods are you using?
USA CUSTOMERS
All boxes are shipped every 2 weeks from Canada to our office depot in New York. We get tracking numbers 2 days after we shipped you product. This is the only way we ship to Usa. We do not have express shipping because of box size. Yellowfreight is taking care of your package and it will be delivered to the closest terminal station of your zip code provided with your order. They will contact you to give you direction to pick the box at the terminal yourself. Most boxes are 80" x 35" x 24" box. All aero parts are packaged into shredded paper or bubble wrap and everything is well packaged so no damage may occur. If any damage, don’t touch nothing, take picture and email us.

The process from your order to the arrival take 3 to 6 weeks.

CANADIAN CUSTOMERS
We ship all our body kit with Greyhound for singular items or low weight package. For complete body kit or heavier order we use Cabano Kingsway.

Shipping takes 2 to 4 weeks for products that we manufacture and 4-6 weeks for imported products.

FOREIGN CUSTOMERS
Your order will be shipped by ocean transport. This process is less expensive but take longer. We will provide you with vessel name, informations and contact. All VAT, Duty, imports, Terminals fees are not included in the shipping quote we gave you.

This might take 4 to 10 weeks depending where you live.